Newlook DIY Ltd is Britain’s growing independent porcelain tiles and natural stone importer and retailer also dealing in Kitchen & Bedroom Furniture. Our office is located at:

Newlook DIY Ltd
100 ,Beehive lane,
Ilfod, Essex, IG4 5EG
[email protected]
0208 711 1186

Following terms and conditions are applicable on the purchase of any product from us.

  • By ordering goods from samples/catalog, you agree to the term, that they will not be refunded, as they will be sourced from the third party, especially as per your needs.
  • Please check the batch number, before fixing the tiles/ product, as mistakes cannot be claimed for after fixing/ using the products.
  • Under no circumstances, Newlook Diy Ltd will entertain any financial demand from customers for any late or incorrect delivery.
  • We will always recommend not to book a tiler/ fitter until the goods you ordered have been delivered and inspected.
  • It is very important that you check and notify for any damaged/ shortage or incorrect products within 48 hours of delivery.
  • We can only recommend quantity as per the measurement provided. It is the customers’ responsibility to order the correct quantity.

# The above terms and conditions do not affect your statutory rights.

Checks to make before fitting

  • Please note that due to the nature of products no guarantee can be made against shade variation.
  • The company cannot guarantee against crazing or shade variation.
  • Please check all tiles before fixing as we cannot accept the responsibility after the tiles have been fixed.
  • Please ensure you are happy with the shade of your tiles before you start applying.

Refund of unused products

Products which are specifically ordered for individual customers, these items are non-returnable, Under no circumstance,

Goods Purchased for store stock will be refunded if brought back into store within 14 days in Original condition and if less than 10% of Total sale value. No Part Boxes will be refunded. Nay refunds over 10% will incur a charge of 33% for handling and re-stocking.

Description of Goods & Images

The images on the web sites are for illustrative purposes only and may not exactly match the product itself. Colors may vary to those illustrated and can look different on other computer screens. We recommend that you purchase a sample before ordering the bulk of your tiles.

Data Protection

Newlook DIY Ltd is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.

Governing law
These terms and conditions and each contract for sale are governed by English Law.

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